Customer:	Alex Tan Jane Smith Michael Smith Penny Lim
Agent:	AG001 AG002 AG003
Staff:	System Administrator Administrator Raymond (Customer Service) Dexter (CM - Underwriting) Kenneth (Agent Manager) Melissa (Accounting) Vincent (CM - Claim) Jonathan (CM - Servicing) Steve (CM - Underwriting) Melinda (Data Entry) Melvin (Task Manager) Alvin (Finance) Mark (Reinsurance)